About The Shopping Cart

The Cart:

To make shopping easier we use a shopping cart program to keep track of the items you want to purchase. The shopping cart stores information about each item you select and displays these items when you click:

Located at the bottom of each page or "Cart" in the top banner on each page.

When you are finished shopping, the shopping cart will calculate the shipping costs, get your shipping infomation and transfer you to a credit card proccessor (PayPal or other) screen for secure credit card payment.

The Cart Remembers
The shopping cart stores the items you have selected and keeps them for a few days. If you don't complete your shopping and continue later in the day or even the next day your items are still there. The shopping cart does not keep any information, such as credit card numbers, passwords or account numbers. This type of information is not used by the shopping cart and is only taken by the credit card processor on a secure page.

Note: The shopping cart does not mark "One Of A Kind Item(s)" or the "Last Item Available" "Sold Out"until payment for items in your cart has been completed. Placing an item into the shopping cart does not make it unavailable to other shoppers. If by chance two shoppers complete a purchase at approximately the same time, the item will be shipped to the customer who actually purchased it first.

Possible Problems:

Problems that may occur with the Shopping Cart.
If your computer is behind a Proxy Server/Firewall, you may experience problems completing an order with the shopping cart. Proxy Servers/Firewalls are normally found in your workplace. These devices protect your computer systems from the outside world by filtering who can send information into the computer. Occassionally this can cause problems with shopping cart software that needs to communicate with your computer directly. You might try any of the following:

1. Turn off the Firewall.
2. Use a computer that is not behind the Proxy Server/Firewall.
3. Print the Shopping Cart order and mail it in with a money order.
4. Use the Mail-In Order Form and mail it in with a money order.
5. Send an Email, and we will try to handle the order via email only.
6. If you get an error when entering your credit card information (on PayPal or other credit card processors screen), it may be a simple mismatch of address information. The address you use for "shipping" must be the same address you use as a "billing address". In many cases the address mismatch is the cause of credit card processing errors. The credit card company is trying to eliminate the posibility of stolen credit cards which are used in this way.

Special Note:

Don't Email Credit Card Numbers
You should not send credit card numbers or other personal information like bank account numbers or passwords in normal email. Email is not a secure way to send this information.

The Buttons:

Located at the bottom of each page or "Cart" in the top banner on each page. View Cart button will show you the contents of shopping cart. When viewing your cart you can change item quantities or delete an item.

This button appears under each item that may be purchased at the JWMercantile, LLC website. This button will place one of the selected item(s) in your shopping cart. You will see the following small window when placing an item into the cart.

If you want to view the items in your shopping cart just click the OK Button.

If you want to continue shopping right now and not view the items in your cart click the Cancel Button.

The "Change" button allows you to can change the Quantity of items you wish to purchase. Type in the number you want and then click on the button that says Change. The number of items will be changed to the number you have selected.

The "Remove" button allows you to remove the item from your shopping cart.

The site software does some checking to verify that one of the selected item exists. If the cart shows "Out Of Stock" you are being alerted that someone else has already purchased the item.

The Sales Tax area should be check if your order is for the State of Ohio. Since the items will be shipped from Ohio the state requires Ohio State Sales Tax to be charged.

The Payment Type button allows you to change the payment option. You can select Credit Card Payment, PayPal Payment or Money Order Payment options. When viewing the contents of your cart, there is a button marked "Choose: PayPal, Credit Card or Money Order" on the bottom left portion of the screen. Just click on this button and it will allow you to select your preference.

Note about PayPal Payments:
PayPal is completely FREE and secure for the user. PayPal now has a "Buyer Protection Plan" and a "Seller Protection Plan" in place. PayPal is owned by Ebay and processes many hundreds of thousands of transactions each day. PayPal can be used world wide and handles currency conversions as required.

The "Click To Order" Button allows you start the process of entering shipping information. When you click it you will see the following:

The "Coupon Number" allows you to enter any coupon number your have for discounts or special promotions. Enter the appropriate number and click "Enter". The shopping cart software will automatically make the calculations.

The "Continue Shopping" button allows you to return to the page you were shopping on or to the "Main Menu".

This page is where you enter all the shipping information.

When you enter your credit card information for the credit card processor you will be on a secure site (ssl) and there should be a "padlock" on the bottom of your screen as shown with an Explorer page to indicate that the information is being taken and processed in a secure method.